Refund and Returns Policy

Refund and Return Policy for Q8ReefStore

Effective Date: January 24, 2024

At Q8ReefStore, we strive to provide quality aquarium equipment and accessories. If you are not satisfied with your purchase, our refund and return policy is designed to make the process convenient and fair.

Refund Eligibility:a. Refunds are eligible within 7 days of the delivery date.b. Eligible items for refund include those that are defective or damaged upon receipt.
Return Conditions:a. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.b. Products damaged or showing signs of wear and tear due to customer mishandling are not eligible for a refund.
Initiating a Refund:a. To initiate a refund, contact our customer support team at support@q8reefstore.com within 7 days of receiving the product.b. Provide your order number, a clear description of the issue, and photographic evidence of the defect or damage.
Return Shipping:a. For eligible refund cases, Q8ReefStore will provide a pre-paid shipping label for the return.b. Please use the original packaging or ensure the product is securely packaged to prevent damage during return shipping.
Refund Process:a. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.b. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
Exclusions:a. Non-defective or non-damaged items are not eligible for a refund.b. Products not in their original condition or missing original packaging may be subject to a restocking fee.
Contact Us:If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at support@q8reefstore.com.
Policy Updates:We may update this Refund and Return Policy from time to time. The effective date at the top of the policy indicates the latest revision date.